FAQ’s | United Decorators
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FAQ’s

We’ve gathered a few of our more frequently asked questions to give you the direct answer. If your questions aren’t answered after reading this, don’t hesitate to contact us directly. We’d be more than happy to answer any of your questions. 718-395-5506

Q: Should I upholster a set of chairs I acquired from my mother-in-law?

A: You could have a priceless antique on your hands or just a nice set of chairs. First and foremost, it is important to figure out the quality of the frame. This is impossible to discern unless you know what to look for. Having 30 years of experience and seeing some 16,000 pieces of furniture usually helps. If she put it together herself from a box she bought at Ikea, I’d say probably not. Furniture made these days is made of garbage. An old piece has a better chance of being built well. It’s hard for me to tell without seeing the chairs.

Q: I’m afraid my sofa will not fit into my new home. What can I do?

A: This happens surprisingly often. Old furniture, new doors and vice versa can cause quite a problem come moving day. We can disassemble your sofa, and put it back together in your new home. This avoids any scraping of the walls or breaking of the furniture. It also ensures that nothing inside your sofa will become dislodged in the moving process.

Q: I have a very large sofa in my home and would prefer a smaller sofa. Is it possible to use the same sofa?

A: Of course! We can cut your sofa and recreate it to be any size you want. You may even choose to make two love seats out of your sofa. We can do that too.

Q: If I’m supplying my own fabric, how many yards will I need?

A: This, of course, is better answered when I’m looking at the actual piece to be reupholstered. On average, I’d say an armchair requires about 7 yards, and a sofa requires about 15 yards. This also depends greatly on the amount of cushions, the need for pattern repetition, and the amount of extras, like a skirt, an arm cover, a throw pillow, etc.

Q: What is the best way to work with you?

A: We recommend that you visit our showroom first. If you haven’t purchased window treatments for a while, you’ll probably be surprised by the variety of products available.

Our large display blinds and shades let you see, touch and operate window fashions up close and personal; and our knowledgeable staff will walk you through the choices. Your showroom visit will help you make a better decision about what to buy.

Then, a designer will meet with you in your own home to help you finalize your window fashions selections – ensuring that everything you order perfectly complements your home décor and meets your functional needs.

Q: How and when do I pay?

A: Typically, we require a 50 percent deposit on all custom-made products at the time you place your order.

When the project is fully installed, the remaining 50 percent is due.

Q: Do you offer a more complete selection?

A: Yes, United Decorators offers the full selection of Hunter Douglas window fashions, so you can find exactly what you want for your home. This includes all the very newest products, colors and fabrics that Hunter Douglas occasionally adds to keep up with design trends, color changes and consumer wishes.

We also carry the exclusive Alustra® Collection. Other dealers might not offer the full selection of Hunter Douglas window fashions.

Q: Why should I buy from you?

A: United Decorators is locally owned and operated, so we know the neighborhood and understand local preferences and design styles. You’ll have peace of mind buying from us because not only are we here today to help you make your selections and make a sale, but we’ll be here in the future when you’re ready to buy again or if you have any questions or problems.

Our staff is highly trained and experienced so we know the ins and outs of window fashions design, measuring and installation – even for challenging specialty windows, such as arches and angle tops. We can also help you with motorized blinds and shades.

Overall, United Decorators is committed to providing you with a thoroughly satisfying shopping experience.

Q: Are your prices competitive?

A: Yes! United Decorators recognizes the need for both competitive pricing and exceptional value. When you look at the combination of quality, service, expertise and product selection we provide, we believe you’ll think our prices are competitive.

You’ll have peace of mind that you’ve selected the most fitting products for your situation, have chosen colors and styles that complement your décor, and that your products are measured and installed for optimal performance and beauty.

Q: Can I purchase blinds and draperies?

A: Yes. In fact for many windows we recommend that solution! Many home owners prefer to use a blind or shade to provide functional room darkening, glare control and energy efficiency (as well as beauty), then add draperies or a top treatment to make a personal fashion statement that complements their interior decor.

Q: Why do you do the measuring?

A: Window fashions are more complex than you might think. Many questions arise when we come to your home about how you will use your window fashions, how often you will operate them, whether you have children or pets in the home, what furniture might be placed in front of the window, etc. United Decorators knows how to ask the right questions to make sure your window treatments function for optimal performance and ease of use.

With many window fashions, exact (and knowledgeable) measuring and installation are critical, especially for inside mount situations and especially with hard, fitted products such as shutters. A measuring job done inaccurately can cost you lots of money if window fashions don’t fit correctly.

In addition, many homes have imperfections in window shape or protrusions that an expert installer can address up front to prevent window treatment problems later.

Q: How long does it take?

A: That depends on what products you order. All of our products are custom made to your exact specifications, and some take longer than others to produce and ship to us.

Once you place your order, United Decorators will keep you in the loop every step of the way so you know what to expect about the installation date.

Q: Can you help me select the right products?

A: Yes! Our knowledgeable staff will walk you through the choices available and ask the right questions, to help you create a personalized and distinctive look that fits your lifestyle, your functional needs and your budget.

In addition, United Decorators can help you select colors, textures and finishes that complement your interior décor beautifully. Our staff will walk you through the decision-making process, gathering information to help you suggest the perfect solution.

Ready to transform the look of your home or office? Contact United Decorators for your FREE design consultation.